PASCAL Member Conference

Discover how Midlands Technical College Library is transforming patron support services through the implementation of the LibAnswers Chatbot. This innovation enhances user experience, offering immediate assistance with basic library inquiries, FAQs, and resource recommendations. Learn how the library evaluated its needs, developed chatbot flows, and seamlessly integrated this new tool into its website. The presentation demonstrates how librarians crafted clear and helpful responses tailored to meet diverse patron needs. Attendees will gain insights into configuring LibAnswers Chatbot settings, conducting thorough testing, and tips for effective chatbot management. Through promotion and continuous monitoring, the MTC Library showcases its commitment to innovation and to delivering streamlined library services. Join us to explore the transformative potential of chatbot technology in modern libraries.